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Terms, Returns & Privacy

Terms & Conditions, Complaints Procedure, Privacy Policy (GDPR) and other legal information. Effective from 30 September 2026.

Withdrawal & Returns Withdrawal Form Complaints Privacy (GDPR) Cookies Česká verze

IMPORTANT NOTICE

This document is provided in Czech and English.

The Czech version of these terms is the legally controlling version and shall prevail over the English version in the event of any discrepancy or ambiguity.

The English version is provided for the convenience of customers who do not understand Czech.

The seller and operator of the My Creative Land online store is:

Tatiana Zhuravel
K Sídlišti 654
281 01 Velim
Czech Republic
Company ID (IČO): 07186002
VAT ID (DIČ): CZ8151141251
E-mail: info@mycreativeland.eu
Website: https://mycreativeland.eu

My Creative Land is the trading name used by the Seller.

These Terms and Conditions govern the rights and obligations of the Seller and the customer when purchasing products through the My Creative Land online store available at: https://mycreativeland.eu

The online store offers, in particular, physical products, knitting accessories, 3D-printed products, yarn, digital patterns, STP files, instructions and other digital content.

The customer may be a consumer or a business customer.

A consumer is a natural person who enters into a contract with the Seller outside the scope of their business or professional activity.

The main characteristics, price and other relevant information are provided for each product.

Product photographs are for illustrative purposes. The actual appearance, including colours, may vary slightly depending on the customer's monitor or other device.

For digital products, the relevant file format and, where applicable, compatible equipment or software are stated in the product description.

Customers are responsible for reviewing the product description and any technical requirements before placing an order.

The customer places an order through the online store's ordering system.

Before submitting an order, the customer has the opportunity to review and correct the information entered.

By submitting an order, the customer confirms that the information provided is correct and that the order is binding.

The purchase contract is concluded when the Seller confirms the order by e-mail.

The order confirmation is sent electronically.

The contract is concluded in Czech or English, depending on the language used for the order.

All prices displayed in the online store include VAT unless otherwise stated for a particular product.

Shipping costs are not included unless free shipping is expressly stated.

Shipping costs are displayed before the order is submitted.

Payment may be made using the payment methods available during checkout.

The Seller may require payment before dispatching physical goods or providing digital content.

Physical products are shipped using the carrier selected during checkout.

The estimated dispatch or delivery time is stated on the relevant product page or in the “Shipping & Delivery” section.

Unless otherwise agreed, the Seller will deliver the goods without undue delay and within the period required by applicable law.

Customers should inspect the condition of the package upon delivery.

Digital content includes, in particular, STP files, digital knitting patterns, instructions, diagrams and other electronic files.

Digital content is supplied in the format specified on the relevant product page.

The customer is responsible for ensuring that their equipment and software are compatible with the requirements stated in the product description.

Digital content is made available after successful payment unless otherwise stated for the particular product.

Purchased digital files are intended for the customer's personal use unless otherwise expressly stated for a particular product.

Without the Seller's prior written permission, the customer may not:

  • resell the digital file;
  • provide the digital file to third parties;
  • publish the digital file online;
  • upload the digital file to websites, social media or file-sharing platforms;
  • redistribute the digital file;
  • claim the digital pattern or any part of it as their own work;
  • grant third parties a licence to use the digital file.

The purchase of a digital product does not transfer copyright or ownership rights in the digital content to the customer.

The customer may use a digital pattern to create physical products for personal use unless otherwise stated for the particular product.

Under applicable law, a consumer generally has the right to withdraw from a distance contract within 14 days unless a statutory exception applies.

For a contract concerning physical goods, the withdrawal period begins when the consumer or a third party designated by the consumer receives the goods.

The consumer may also withdraw before receiving the goods.

Withdrawal may be submitted by e-mail to info@mycreativeland.eu or by post to:

Tatiana Zhuravel
K Sídlišti 654
281 01 Velim
Czech Republic

The consumer does not have to provide a reason for withdrawal.

After withdrawing from the contract, the consumer must return or hand over the goods without undue delay and no later than 14 days after withdrawal.

The consumer bears the direct cost of returning the goods unless applicable law provides otherwise.

The Seller will refund all payments received, including the cost of delivery corresponding to the least expensive standard delivery method offered.

The refund will be made without undue delay and no later than 14 days after withdrawal.

The Seller may withhold the refund until the returned goods have been received or the consumer has provided evidence that the goods have been sent back.

The consumer is liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the goods.

The right of withdrawal does not apply to digital content not supplied on a tangible medium once supply has begun if:

  • the consumer expressly agreed to immediate supply before the expiry of the 14-day withdrawal period;
  • the consumer acknowledged that they would lose their right of withdrawal once supply began; and
  • the Seller provided the required confirmation.

When purchasing digital content, the customer may therefore be required to tick the following checkbox:

☐ I agree to the immediate delivery of the digital content before the expiry of the 14-day withdrawal period and acknowledge that, once the delivery of the digital content has begun, I lose my right to withdraw from the contract.

This checkbox must not be pre-selected.

To:
Tatiana Zhuravel, K Sídlišti 654, 281 01 Velim, Czech Republic
E-mail: info@mycreativeland.eu

I hereby notify you that I withdraw from the contract for the purchase of the following goods / provision of the following digital content:

Product: ....................................................
Order number: ....................................................
Order date: ....................................................
Date of receipt of goods: ....................................................
Consumer's name: ....................................................
Consumer's address: ....................................................
E-mail: ....................................................
Date: ....................................................
Consumer's signature (only if submitted on paper): ....................................................

The Seller is responsible for ensuring that goods comply with the agreed characteristics and applicable statutory requirements.

Consumers may exercise their statutory rights concerning defects within the applicable statutory period.

For consumer goods, this period is generally 24 months from receipt unless applicable law provides otherwise.

Normal wear and tear resulting from ordinary use does not constitute a defect.

A defect does not include damage caused by, in particular:

  • improper use;
  • mechanical damage;
  • use contrary to the intended purpose;
  • failure to follow instructions or safety warnings;
  • normal wear and tear.

Complaints may be submitted by e-mail to info@mycreativeland.eu or by post to:

Tatiana Zhuravel
K Sídlišti 654
281 01 Velim
Czech Republic

We recommend including the order number, a description of the defect and, where appropriate, photographs.

The consumer does not need to provide the original packaging or receipt if the purchase can otherwise be proven.

Complaints concerning consumer goods will be handled within the statutory period.

If a digital file cannot be downloaded, is corrupted, does not function or does not correspond to the product description, please contact info@mycreativeland.eu.

The Seller will take reasonable steps to correct the defect or provide an appropriate remedy in accordance with applicable law.

The customer may be asked to provide information necessary to verify the problem.

All texts, photographs, graphics, digital patterns, STP files, instructions, diagrams and other content published on the My Creative Land website are protected by copyright and other intellectual property laws.

Without the Seller's permission, such content may not be copied, reproduced, distributed or published except where permitted by applicable law.

Information required for the safe use of physical products is provided in the relevant product listing in accordance with applicable product safety legislation.

Manufacturer:

Tatiana Zhuravel
My Creative Land
K Sídlišti 654
281 01 Velim
Czech Republic
E-mail: info@mycreativeland.eu

Individual product listings may include:

  • product name;
  • model or SKU;
  • material;
  • intended use;
  • safety warnings;
  • restrictions on use.

Products must only be used for their intended purpose.

Where safety warnings are provided for a particular product, customers should read them before use.

Products that are not intended to be toys are not toys and must not be used as toys.

The data controller is:

Tatiana Zhuravel
K Sídlišti 654
281 01 Velim
Czech Republic
IČO: 07186002
DIČ: CZ8151141251
E-mail: info@mycreativeland.eu

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation.

17.1. Personal data we may process

Depending on how the customer uses the online store, we may process:

  • name and surname;
  • billing address;
  • delivery address;
  • e-mail address;
  • telephone number;
  • order information;
  • purchased products;
  • information required for payment;
  • delivery information;
  • customer communications;
  • information required to process complaints or withdrawals;
  • technical information and cookie-related data to the extent permitted by applicable law.

17.2. Purposes of processing

Personal data may be processed for:

  • processing orders;
  • concluding and performing contracts;
  • delivering goods;
  • providing digital content;
  • processing payments;
  • communicating with customers;
  • handling complaints;
  • processing withdrawals;
  • fulfilling accounting and tax obligations;
  • protecting legal claims;
  • securing the online store;
  • sending marketing communications where an appropriate legal basis exists;
  • analytics and marketing where the relevant technologies are used on the basis of valid consent where consent is required.

17.3. Legal basis

Personal data may be processed on the basis of:

  • performance of a contract;
  • compliance with a legal obligation;
  • the legitimate interests of the Seller;
  • the customer's consent where legally required.

17.4. Recipients

Where necessary, personal data may be provided to:

  • payment service providers;
  • delivery and shipping companies;
  • hosting and technical service providers;
  • e-mail service providers;
  • accountants and tax advisers;
  • IT service providers;
  • public authorities where required by law.

17.5. Retention period

Personal data is retained only for as long as necessary for the relevant purpose or as required by law.

Accounting and tax documents are retained for the periods required by applicable legislation.

Data processed on the basis of consent is retained until consent is withdrawn unless another legal basis for processing exists.

17.6. Customer rights

Subject to the conditions set by GDPR, customers have the right to:

  • access their personal data;
  • request correction of inaccurate data;
  • request erasure;
  • request restriction of processing;
  • data portability;
  • object to processing;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the supervisory authority.

Requests may be sent to info@mycreativeland.eu.

The supervisory authority in the Czech Republic is:

Úřad pro ochranu osobních údajů
Pplk. Sochora 27
170 00 Praha 7
Czech Republic
Website: https://uoou.gov.cz/

The online store may use cookies and similar technologies.

Essential technical cookies may be used without consent where they are necessary for the operation of the website, shopping cart, security or other essential functions.

Analytics, marketing and other non-essential cookies are used only in accordance with applicable law and on the basis of consent where consent is required.

Visitors must be able to:

  • accept optional cookies;
  • reject optional cookies;
  • adjust their preferences.

Where consent is required, optional cookies must not be activated before consent is given.

Consent may be withdrawn at any time through the Cookie Preferences settings available on the website.

Where consent is required for marketing communications, consent will be obtained separately.

Subscribing to a newsletter is not a condition of purchase.

Customers may unsubscribe from marketing communications at any time using the unsubscribe link included in the relevant e-mail or by contacting the Seller.

If a dispute between the Seller and a consumer cannot be resolved by mutual agreement, the consumer may use the alternative dispute resolution procedure available under Czech law.

The competent ADR entity is:

Česká obchodní inspekce (ČOI)
Ústřední inspektorát – oddělení ADR
Štěpánská 44
110 00 Praha 1
Czech Republic
Website: https://coi.gov.cz/
ADR information: https://coi.gov.cz/informace-o-adr/

These Terms and Conditions are governed by the laws of the Czech Republic.

This does not affect any mandatory consumer rights that cannot legally be excluded or restricted by contract.

The Seller may update these terms where reasonably necessary, in particular due to changes in legislation, the operation of the online store or the services provided.

For contracts concluded before a new version becomes effective, the version applicable at the time the contract was concluded shall apply unless mandatory law provides otherwise.

For questions concerning orders, returns, complaints, digital products or personal data, please contact:

My Creative Land
Tatiana Zhuravel
K Sídlišti 654
281 01 Velim
Czech Republic
E-mail: info@mycreativeland.eu

© 2026 My Creative Land — Tatiana Zhuravel

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